YAFA VANAM / Care

Returns made clear.

We want every order to arrive right. If something is not as expected, our care team is here to help.

Start a return

Contact us within 14 days of delivery with your order number and the reason for your request. Items must be unused, unopened and returned with their original packaging unless they arrived faulty or damaged.

Beauty and hygiene

For safety, opened cosmetics, skincare and fragrance cannot normally be returned. This does not affect support for damaged, incorrect or defective items.

Refund timing

Approved refunds are sent to the original payment method after inspection. Your bank or payment provider may take additional business days to show the credit.

Damaged orders

Please photograph the outer parcel and product as soon as possible, then contact our care team so we can arrange the most appropriate resolution.